Return Policy
This Return Policy describes the conditions under which you may return products ordered from Grozelonxik, in accordance with EU consumer rights.
Geographic Scope and Topic
This policy applies to customers in the European Union who purchase dietary supplements and wellness products from our website. Our business is located in Germany and operates within the EU.
1. Right of Withdrawal
Under EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving a reason.
2. How to Return
Contact us at info@grozelonxik.world or contact@grozelonxik.world to initiate a return. You must return the product in its original packaging, unopened when possible.
3. Refunds
Upon receipt of the returned product, we will process your refund within 14 days. Refunds will be made via the same payment method used for the purchase.
4. Return Shipping
You are responsible for the cost of returning the product unless the return is due to our error or a defective product.
5. Exclusions
Opened dietary supplement products may not be eligible for return due to hygiene and safety reasons. Contact us for individual cases.
6. Contact
Grozelonxik
Gymnasiumstraße 19-21
70173 Stuttgart, Germany
Email: info@grozelonxik.world